Google isn't everything
My biggest complaint is that some libraries' Web sites don't detail the amazing range of services they offer online until you cough up a card number. Memo to those insular institutions: Put the info in the shop windows out front and I bet you'll see a lot more card-carrying customers walking through the electronic doors.
Forbes.com: Google isn’t everything. - via Confessions of a Mad Librarian and others.
This is one of those things I've been complaining about for awhile. I'm always told that libraries offer so many great services. But as a user I find that discovering these services isn't always easy. This is especially the case for ones that have the OPAC as a separate entity where users might not even visit the library homepage. I've written about this before in a previous post. I think pushing services will be very important in the future.