I’m in the process of researching information on services to distance learners since that’s my primary job focus. I personally think there is more then plenty of room for improvement. The research seems a bit sparse as most articles focus on teaching and pedagogy over other services. What I did find is that many of the researchers find that universities focus on the core services (enrollment, payment) and library access but drop the ball when it comes to other services that might help build a bond between university and student or help students do their best. I’ve searched MSU for some of the non-core or often forgotten ones to see how we fare.
My overall impression is that there may be quite a few services available to both on-campus and off-campus students but they aren’t easy to find if they do exist. Others would like require multiple phone calls just to find out. I’m hopeful that this can be fixed in the future.